COVID-19 and Hall’s Rainsaver

Firstly, thanks for your interest and custom with our products.

ROYAL MAIL DELIVERY INFORMATION – DELAYS LIKELY:

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

This affects all small parcel orders (not the guttering kits which are sent via carrier). There may be extended delays over the normal (pre-pandemic) 2-3 day delivery times – I have been assured all deliveries will be made but cannot guarantee when.

At the moment 3 days seems to be the average but there are exceptions – we’d therefore suggest allowing 7 working days for Royal Mail deliveries.

At the current time we continue to operate our business but given the global situation we are working a reduced schedule depending on number of orders received, in order to limit the amount of travel, contact and visits to the post office etc.

As of Tuesday 24th March we resumed our reduced winter hours of Tuesdays and Fridays, but please note that deliveries may take longer than normal depending on how the delivery companies handle everything too as they prioritise things.

If we receive a certain threshold of orders we may despatch on an earlier working day if it makes sense to do so.

Please be assured that we will continue fulfilling orders as long as it remains sensible to do so, but if there should be any reason we are unable to despatch an order for a prolonged period (of say more than a week from a normal despatch day) we will be in touch to discuss any preferred course of action.

If anything essential is required urgently please do get in touch and we can discuss any additional costs that may be incurred.

Thank you again for your understanding and custom at this time – it is most appreciated.

Keith Hall

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